“Our whole belief is that if we get the culture right, then most of the other stuff, like delivering great customer service or building a long term enduring brand, will happen naturally on its own.”
- Tony Hsieh, Zappos, interviewed by Entrepreneur. MUST READ. Powerful lessons that totally apply to associations and nonprofits.
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2 responses to "Quote of the week: Get the culture right"
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If you liked this article, I think there's an article you'll like the August issue of Associations Now! =) (Hopefully more than one, of course, but one that I think you'll like for sure …)
The issue of culture has a lot to do with having the right people. What's more important? Getting the right people on the bus or deciding where the bus should go? Well, if you have the right people on the bus, you can take it wherever you want to go.
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