You’re probably thinking, duh! Fundraising is hard, period!
But I tried a little experiment before Christmas. I came across this website, DonorsChoose.org, which “connects you to classrooms in need”. I found this project for a classroom in a high-poverty area in DC – a second grade class of special needs kids needing a “world carpet” which helps teach geography and spatial relationships.
This marvelous and colorful world classroom carpet is perfect for introducing map concepts and teaching my students about the world they live in. The bright colors and bold labels will make it easy to familiarize the children with seven continents and four major oceans. The compass rose will help students begin to explore the concept of the cardinal direction. My students would be able to learn geography through the following games: Tag Teams, Where in the World, Find Your Way, Read Around the World, Fill Your Passport and so on. With this tool my students will discover that learning geography can and should be fun. Our world classroom carpet will not only serve as an educational tool but as a comfortable meeting area to come together, debrief, and read aloud or independent reading sessions.
Your generous donation will help my students develop a love for learning and understanding the world beyond their own. It will also ensure that each of my students has an inviting place to sit, learn, or read in comfort.
This project really appealed to me as being concrete and achievable – local to me, a group of children who really could use a little extra help, not a high monetary goal (a whopping $623). I donated some money back in the fall. I later got a ping from the site saying the cause had not reached its goal yet, and the cause would expire in ten days; so I thought, the least I can do is tweet it out a few times, see if I can help raise a bit more for it.
I put it on Facebook, I tweeted it a bunch of times, I asked some influencers in my network to tweet it (which they did).
But it didn’t work. The cause expired (although it did raise a bit more than what the link shows – if your specific cause expires you can still give your donation to the class or any other project instead, which I did with mine and others must have too, and I think it takes it off the amount shown). I felt pretty awful at this point and had I been able to I would have donated all of the money myself – but I couldn’t.
Then I read this post: Six reasons people don’t give, and what you can do about them. The post is very short so I’ll repeat the six reasons here:
1. No Identifiable Victim. Donors are much less likely to respond to a huge, abstract problem than to a specific person in need. Good fundraising shows how large-scale problems play out in the lives of individuals — and how the donor can impact individuals.
Hmm. I think this project clearly showed who would benefit.
2. Parochialism. People are much more inclined to help solve nearby than far-way problems. Good fundraising erases the distance by bringing those distant problems close to home.
Local cause – check.
3. Futility. Donors are less inclined to act when they sense they can’t make a difference. Good fundraising makes it clear that every gift makes a meaningful difference.
OK, so the fundraising goal was $623. Not hard to see how a few bucks would make a dent in that.
4. The Diffusion of Responsibility. There’s much less compulsion to act if you feel like one of a large number people standing by, waiting for someone who. Good fundraising zeroes in on each donor shows their responsibility and opportunity in the situation.
Again, this was a small project – but maybe too specialized and too local?
5. The Sense of Fairness. Many donors need proof that they aren’t “unfairly” shouldering the burden. Good fundraising lets them know that there are other donors like them who are all doing their part.
Maybe there weren’t enough initial donors to create a tipping point for others to want to help as well?
6. Money. Research seems to show that thinking about money can depress altruism. Good fundraising is about the cause, not the money.
Not sure how this applies here.
So I think this little project, which didn’t fall into any of these traps where people don’t want to give, failed for other reasons. I will say I’m not great with fundraising stuff, I really did just the minimum to see what would happen. I thought, I have almost 4,000 people following me on Twitter, is that enough to spread the word about something I care about? And that’s not even including the collective reach of the other local influencers who retweeted it for me.
So here are a couple of thoughts about why it didn’t work:
1) So-called “influence” is not enough on its own. The cause apparently didn’t resonate with most of my buds on Twitter – and that’s ok, of course. Many would not have seen my tweets unless they happened to be looking right at the moment I tweeted them. And I didn’t push it hard enough, I just tweeted about it maybe 5 or 6 times.
2) I perhaps didn’t target the local cause enough to local Twitterers. I did a little bit in terms of those people who I specifically asked if they could tweet to their networks, but I could have done a lot more with that.
3) I didn’t give it a story. I didn’t write a blog post about why I cared about this. I didn’t give people a reason beyond just a few tweets for why they might want to share the story or donate themselves. I have to think about this some more but I think this might have made a pretty big difference.
I’m sure there are other reasons. I’d love to hear some of your thoughts on what I could have done better.
I still think the ideas in my 15 Tips for Fundraising on Twitter are good ones (in fact maybe I should have actually looked back at this instead of winging it, but winging it was kind of part of the experiment…). I read stories every day about organizations leveraging the power of social media for fundraising. But bottom line is, it’s not easy. We need to work hard to help the causes we care about. There’s more to leveraging a network than just having a network.
What do you think? I know some of you have had success with fundraising projects. I’m sure every one that succeeded involved a lot more work than just a few tweets – please share what you did and what worked or didn’t!
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21 responses to "Fundraising online is hard."












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Socialfishing:: Fundraising online is hard. http://www.socialfish.org/2009/12/fundraising-online-is-hard.html
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Fundraising online is hard. http://ff.im/-dxCVV
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RT @maddiegrant: Fundraising online is hard. http://ff.im/-dxCVV <I just left a long comment–sorry!>
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Yes, it is. RT @maddiegrant: Fundraising online is hard. http://ff.im/-dxCVV
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Fundraising online is hard. http://bit.ly/5dRc3V #socialfish
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RT @SocialFishFood Fundraising online is hard. http://bit.ly/7d0Ki2
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I’ve got to think it is partly timing – the holidays demand so much of people in so many ways.
The tweet example might have been jazzed up a bit – to emphasize the uniqueness and do-able-ness of the cause – and how little donations benefit these little people.. How much is $632 divided by 4,000?
But now I have to go check out donorschoose.org Thanks for a great article.
You’re in luck because I have some specific feedback about this! I did see your tweet, and did click on it. I did feel moved to give because of the exact reasons you state: it wasn’t a huge amount of money, it was for kids, it was local, and also because I feel guilty when I read stuff like that since my kids go to a public school that is so nice that it looks like a private school. I’m always telling my kids that most kids are not as lucky and most schools don’t have Promethean boards in every classroom and little remote control clickers for class voting!
But the UI was confusing–the way the cause pages on donorschoose.org look like complicated receipts–I remember thinking it was confusing and not being able to tell how much they still needed, etc. Also, I admit I’m horribly lazy with online giving–I often feel moved to give–especially when it’s like $10–but if it requires me to login or get out my credit card, 9 times out of 10 they lose me.
At my last job I was involved with setting up an online donation site and that was my biggest recommendation: that we accept Paypal because that way you catch the people who are willing to click a few times, but not willing to get up and get out their wallet. Also, I think the pre-set denominations are important: I personally think $10 is a reasonable lowest number and that $25 is too high. $5 is probably too low if the organization has to pay a fee per transaction (back a few years ago when I worked on this project I believe Paypal and/or Google payments had a thing where nonprofits didn’t have to pay transactional fees; not sure if that’s a universal standard or not).
Although I have issues with Facebook Causes, I like how easy it is to give, then also to do a call-to-action telling others you just gave and asking them to do the same. In my opinion, online giving should be that easy and uncomplicated–it should take one second to fill out the form then click then you’re done.
And I agree with your #3–the more you can personalize a cause and make it a story that people can identify with, the more likely they are to follow through with actually giviing. I know I’m a sucker for that stuff!
Now I feel bad that I didn’t give to your cause!!
Fundraising online is hard. http://j.mp/8xVm3j
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Really interesting post. My 2 cents. I think you’re approaching the answer to your question in #3 – “I didn’t give it a story.” But it’s is not that you didn’t give IT a story. You didn’t give it YOUR story. If you don’t care enough about a cause to write more than 140 characters about it, you are sending a pretty strong signal. And if you don’t care all that much, why should your Twitter followers care?
We are all being inundated all the time with requests for money. It is simply overwhelming. The idea that powers our project (and I have no idea if it will work over time!) is that for online giving to work, the giving of money needs to be embedded in an experience that is personally meaningful and an online space where people and their personal gifts and capabilities are valued more than their money.
Fundraising online is hard. http://j.mp/8erH6Q
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I think donor fatigue plays a part often, as well as how the story behind the need is portrayed.
One of the most inspirational and successful examples of online fundraising is the 12for12k project:
http://12for12k.org
This came about at the start of 2009, and I think they’ve raised about $90,000 for charities so far in 2009. They use live events, online tweetathons, live music shows and more to get the word out. In December, they arranged for supporters to go to homeless shelters in their own towns and cities and donate time and items instead of dollars.
I’ve loved watching this group of normal people (no superstars on influencers involved) make a tremendous difference to many lives – you should see what they do?
I think you hit the nail on the head right at the end Maddie. Just having a network isn’t enough. The types of people in your network matter. If you don’t build a network of people who actively give to charities and who know that you are someone who also gives it will be more challenging to ask for money. At least that’s my theory on the topic.
I do agree that telling the story is huge. Giving a face to the fundraising efforts matters. #Tweetsgiving has done a remarkable job at this. @staceymonk keeps telling the kids stories and putting faces on the project.
Glad you went through this Maddie. It’s cool to see people expierimenting.
http://franswaa.com
I agree that #3 is the most likely culprit. Fundraising, like any type of sale, requires a multi-channel approach. Twitter is good for starting conversations and creating awareness, but you just aren’t going to drive home the value of the cause and make a personal connection with donors via Twitter. It’s just the limitation of the medium. CARE does a great job of utilizing Twitter, blogs, email and their web site to mobilize volunteers & fundraisers.
Great experiment – thanks for sharing!
Very interesting evaluation – have you also had a chance to explore Adopt-A-Classroom? Another nonprofit organization that is dedicated to helping teachers, but the mission is slightly different; the area of focus is providing a vehicle for communities to help their schools (most donors do in fact know the teacher when they adopt a classroom). It’s a $25 minimum donation and 100% goes to the teacher. It’s also tax deductible and you’re guaranteed feedback on how the teacher spends the funds. You can adopt a classroom anywhere in the US at http://www.AdoptAClassroom.org.
Awesome feedback, Maddie. I’m just getting to review this. Along with Anna and Adam, I agree that telling your story is the most important part. We’re using Allyson Kapin’s succinct model for building our eCommunications outreach plan to leverage a Friends-Asking-Friends model for our Memory Walks in the fall (http://bit.ly/dtqfcr). We continue to tell the story of one individual, such as our YouTube video of the daughter of a woman who Alzheimer’s who wandered away from her home and was never seen again (http://www.youtube.com/watch?v=dYbM9YdBMHc). Thanks again, Maddie!
-Lindsay (@_LR)
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