This is a guest post from Steven Worth of Plexus Consulting. You may have heard of Steven’s great book The Power of Partnership, about association alliance-building, and also his latest book The Association Guide to Going Global. Steve and his team do really interesting work with associations, specifically around the issue of globalization, and we hope to feature more of their work and case studies on globalization on this blog in the near future.
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Typically organizations spend way too much time, worry and effort parsing how their multiple constituencies will be represented in their various governance and operational bodies. It is a thankless task where the end result usually is a state of tense political gamesmanship and/or stalemate as one group of constituent interests warily faces off against another. Some people enjoy such games—most do not; and those in the middle usually are reduced to exasperated cynicism about the whole process.
Ever since our Eighteenth Century call to arms– No taxation without representation!–we have been trapped in the mindset that no organization can be truly democratic unless all recognizable constituencies have a seat at the governing table. But in this new era of Internet-based communities it is becoming increasingly difficult to determine whose team anyone is on. Do you feel a certain way just because you live in Michigan, or because you work in a certain industry, or perform a certain job or practice a certain profession?–perhaps so, but increasingly not.
Traditional lines that used to be convenient for determining which “side” people are on are blurring. Slowly nations and people and communities are emerging from our ancient tribal states—call it “the pursuit of happiness,” a concept made famous by another famous Eighteenth Century document—thanks in no small part to the freedom the Internet has provided us. In this evolving environment, overarching strategic purpose becomes key—much more so than the traditional identification by geographic location. It is what draws people and companies to membership organizations and it is what motivates them as donors and engaged members.
So what does “representation” mean in this new environment? I suggest that when it comes to board representation the primary criteria are and should be the background and skills set of the people on the board—do they help advance the organization’s strategy and the strategic goals that are part of that strategy? This is the only question that matters, everything else is or should be subordinate to that.
For the organizations that have the best governance models, service on their board of directors is considered a privilege, not a right based on what industry segment or geography one comes from. If the organization’s strategy is achieved then everyone is happy. Strategy is unquestionably predominant. Board members are selected primarily on their ability to advance that strategy. The reasoning goes, “You may not be in my segment of the industry, but if you are helping to achieve the strategy that I deem important then what does it matter where you come from?” There is a general recognition within these groups that not all people are able to accomplish the work that must be done—so leadership selection should be focused solely on finding those abilities and leadership characteristics that are important for the successful accomplishment of the organization’s strategy. When the strategy of the whole becomes subordinate to personal or traditional “tribal” interests based on more narrowly defined criteria, then traditional “politics” take over–and that is increasingly unacceptable to the great majority of people who want and expect something better.
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{ 8 comments… read them below or add one }
Good post Steven.
Competency-based boards are much stronger than “representational” based boards.
One question/challenge: You stated: ”when it comes to board representation the primary criteria are and should be the background and skills set of the people on the board—do they help advance the organization’s strategy and the strategic goals that are part of that strategy? ”
My question is what if that strategy is flawed. Doesn’t the board member have an obligation to do what is best for the profession/industry the organization serves rather than focusing on advancing the current strategy?
Steve
Reply from Steve:
“Your question makes me think of a question I once was given when I was passing my orientation test in the Boy Scouts: “What if a landmark that your map says is to the North is not where it should be according to your compass?” I was stumped, I had no idea what to answer…. Triumphantly, the scout master said “then you would know your compass is wrong!”
Indeed sometimes a strategy is flawed–the compass is wrong–and it is critical to have people on your board of directors who have the personality, the experience and the courage to point that out.
Having said that, I think of a couple of instances we have seen recently, in which certain board members of two different organization have approached me in confidence to say that “unlike what everyone else is saying or not saying, the organization should be headed in a dramatically different direction….” What do you say when such self-appointed profits come to you with these confidential messages from on high? I say that such visionary insight is fine but where are the facts that prove it? Boards of directors all tend to be type “A” personalities who each know the “true” direction that the organization should be headed in. This is why we rely so heavily on sound market research—including a bevy of quantitative and qualitative research techniques—so that decision making is rooted in fact and not simply the power of personality.”
@steve drake
Reply from Steve:
“Your question makes me think of a question I once was given when I was passing my orientation test in the Boy Scouts: “What if a landmark that your map says is to the North is not where it should be according to your compass?” I was stumped, I had no idea what to answer…. Triumphantly, the scout master said “then you would know your compass is wrong!”
Indeed sometimes a strategy is flawed–the compass is wrong–and it is critical to have people on your board of directors who have the personality, the experience and the courage to point that out.
Having said that, I think of a couple of instances we have seen recently, in which certain board members of two different organization have approached me in confidence to say that “unlike what everyone else is saying or not saying, the organization should be headed in a dramatically different direction….” What do you say when such self-appointed profits come to you with these confidential messages from on high? I say that such visionary insight is fine but where are the facts that prove it? Boards of directors all tend to be type “A” personalities who each know the “true” direction that the organization should be headed in. This is why we rely so heavily on sound market research—including a bevy of quantitative and qualitative research techniques—so that decision making is rooted in fact and not simply the power of personality.”
@steve drake
Reply from Steve:
“I think we agree.
Strategy is and must be dynamic. It is a process of getting from “here” to “there” only to find out once you thought you have gotten “there” that the “finish” line has moved. There is in fact no finish line–ever. So board members who can help move that dynamic are invaluable.
But there is also a balance needed I think. Those managers who embrace change for change’s sake and who constantly seem to be lost in a storm of self-created turmoil oftentimes find they have fewer and fewer followers. They and/or their organizations tend not to last very long because people start to question what the change is all about–is it truly because of a dynamic mission or are the motives more selfish?–to keep everyone so off-balance that the leader is seen to be indispensable because only they know where they are going?
I welcome leaders who are ready to embrace change, but I also look for a little bit of trepidation in their eyes–you know, the ones who know what change entails and how very difficult that is.”
Maddie,
“Expertise” is the word I use with my change management work for the parameter around inclusion. Just like in your board scenario corporate change tends to have too much inclusion for the wrong reasons.
The strategy behind change should be to get to end states, those included provide the skill to fill in the pieces. The difficulty in your scenario and mine is redefining what those “pieces” are. In yours you must switch from the status quo ‘geography” or “representational” to skill and expertise to satisfy strategy; in mine competency must feed into the path for change.
Reply from Steve:
“I think we agree.
Strategy is and must be dynamic. It is a process of getting from “here” to “there” only to find out once you thought you have gotten “there” that the “finish” line has moved. There is in fact no finish line–ever. So board members who can help move that dynamic are invaluable.
But there is also a balance needed I think. Those managers who embrace change for change’s sake and who constantly seem to be lost in a storm of self-created turmoil oftentimes find they have fewer and fewer followers. They and/or their organizations tend not to last very long because people start to question what the change is all about–is it truly because of a dynamic mission or are the motives more selfish?–to keep everyone so off-balance that the leader is seen to be indispensable because only they know where they are going?
I welcome leaders who are ready to embrace change, but I also look for a little bit of trepidation in their eyes–you know, the ones who know what change entails and how very difficult that is.”
@Garrett Gitchell
Reply from Steve:
“I think we agree.
Strategy is and must be dynamic. It is a process of getting from “here” to “there” only to find out once you thought you have gotten “there” that the “finish” line has moved. There is in fact no finish line–ever. So board members who can help move that dynamic are invaluable.
But there is also a balance needed I think. Those managers who embrace change for change’s sake and who constantly seem to be lost in a storm of self-created turmoil oftentimes find they have fewer and fewer followers. They and/or their organizations tend not to last very long because people start to question what the change is all about–is it truly because of a dynamic mission or are the motives more selfish?–to keep everyone so off-balance that the leader is seen to be indispensable because only they know where they are going?
I welcome leaders who are ready to embrace change, but I also look for a little bit of trepidation in their eyes–you know, the ones who know what change entails and how very difficult that is.”
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