I have decided I’m on a mission to find you some super interesting, fairly geeky infographics (like this one from last week) that rise above the morass of crappy ones we see everywhere. If you hate infographics, feel free to skip these – I’ll be posting ‘em on Fridays for a while.
More here explaining this one. Tip o’ the hat to Brian Wallace. Brian, you’re my new go-to source for the best ones 
Image compliments of Best Online Psychology Schools
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We are Lindy Dreyer and Maddie Grant, CAE, web strategists in the Marketing, Technology, Interactive division of ICFI.com.
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Happy reading.
Lindy Dreyer
lindy@socialfish.org
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Maddie Grant
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Follow @maddiegrant
Washington, DC
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This is fascinating! Here’s my question though, are there any takeaways for community managers on how to react? The points on psyching out the trolls are a good start.
Ha! I was hoping someone would mention that! I hope others will chime in on whether this can be useful for that purpose. I wonder if anyone has had to deal with a troll and what they did about it.
Further – I remember talking about trolls in a music forum I was in years ago, and the general consensus was that trolls do what they do for attention – so the only way to get rid of them (if you can’t block) is to ignore and never engage.
Brilliant infographic, thanks! I recently covered Trolls in some of their various forms in a blog post for Koozai;
The Three Billy Goats Gruff – Dealing with Trolls on the Internet. I’d never though about the comparison to Milgram before, great analogy.
And what a great post it was…
…..the randomness when you run into someone you know in a comment thread
Thanks Jim! I like the way this post has given readers some psychological tools for helping deal with this kind of annoyance. Definite bookmark!
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