Vineet Nayar is the CEO of HCL Technologies, a large company in India. He talks about trusting his younger employees, and really giving them responsibility. But here’s the rub: he doesn’t have a choice. Nearly half of India’s population is under the age of 25.
“have generational issues been superseded by social media and social business? I don’t think so. I think generations are still a big challenge for organizations. So the question is, how do generational issues connect to social business? Here are some points to think about.”
Learning requires challenging your own assumptions, rather than just reacting to surface information. Learning, in fact, requires that we be more nuanced about data, because data rarely give you the answer. If they do, then the problem you were trying to solve was pretty simple. To be “actionable,” it turns out, requires more than data. You need data, plus thinking, plus conversation, plus insight, plus some more data, plus some assumption-testing and a healthy dose of experimenting.
“Surprisingly enough, you can start the process of humanizing with performance reviews. It may sound odd–choosing that annoying process that many people hate in organizations as a place to start humanizing. But it turns out to be perfect. It’s a nice little container for working on that discipline of clarity, and despite its history of mandatory annual meetings and somewhat coerced “development plans,” it turns out to be a great opportunity to give up some control.”
MIT’s Sloan Management Review paired up with Deloitte to do a research project around social business earlier this year. They got nearly 3,500 responses to their survey from managers in companies in 115 countries and 24 industries, so it’s a nice, broad study.
Implementing social CRM within your association is actually culture change. You can change culture one process at a time.
“All enterprises typically engage simultaneously in the improvement of operations and the innovation of processes and products. The level of emphasis on these two activities will determine an enterprise’s ability to respond to changes in their competitive landscape. Speed is a key factor, and the combined level of emphasis on operational improvement and innovation is a direct reflection of it.”
McKinsey released a study in July that suggests use of social media internally can actually improve the productivity of knowledge workers by 25%. That’s a big deal. These are your highest paid workers. And to think, many people discourage social media because they don’t want their employees “wasting time.” Granted, the researchers are not suggesting that viewing photos of cute kittens will increase productivity. Use of social technologies internally needs to improve communication and collaboration. Interestingly, one way that happens is by reducing the time people spend on email.
Human organizations are beautiful things, but they have that real-world beauty, not fashion-shoot beauty. Open, trustworthy, generative, and courageous sound like fairly lofty ideas–and they are aspirational–but make no mistake, they require some real-world grit and determination to achieve. They don’t look good just for the sake of looking good. They are the beautiful result of hard work like facing conflict, confronting truth, and forging clarity.