Suppose your organization is experiencing attrition. Do you focus on symptoms and tactics—improving your “message,” revving up your communication or investing in a cool new website, for example? Or do you uncover and remedy the roots, such as the value of your benefits no longer being relevant to what matters to your customers?
Part of an ongoing series for Higher Logic about to Millennials and online community.
Everything you need to know about community management trends.
New site aggregates lessons learned from failed projects. Can we start one for associations?
A SitrionTalks interview about When Millennials Take Over.
Scheduling, email marketing and other social tools you should be using and why!
Outside-in organizations first understand the problems and issues that matter the most to their customers and then craft constantly fresh solutions for them.
25 Twitter tips from nonprofiteers!
Member engagement is complicated, and if you don't get clear on exactly WHAT you want to improve, you're more likely to end up spinning your wheels.
This is how data syncing and integration between your AMS and your community platform should be done.