Industry Insider

Thumbnail image for 3 Hidden Resources for Your #GivingTuesday Campaign

Often, our best and most reliable resources are right under our nose – we just have to know where to look. What are some of your favorite resources that you’ll be using as you get ready for #GivingTuesday? Read More

Thumbnail image for 3 Hidden Resources for Your #GivingTuesday Campaign

I've partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials on Online Community Management (EOCM). We designed this course for community managers (full or part-time) and the executives who oversee community management. Read More

Thumbnail image for [You need this!!] Essentials of Online Community Management On-Demand Course

Here are 5 quick tips that you can easily implement today to get your company dominating on social media. Read More

Thumbnail image for 5 Social Media Tips for Social Good Companies That Will Get Your Message Heard (In Less Than 10 Minutes Per Day)

Find out how today's best social brands are reaching their goals -- and you can too. Read More

Thumbnail image for The Social Media Pocket Guide

Short answer - influencer marketing human to human interaction. Maddie Grant, interviewed by Encore Alert in their League of Extraordinary Marketers Series. Read More

Thumbnail image for What is Influencer Marketing?

In this one-hour webinar, analysts Andrew Jones and Charlene Li share how insights can be gleaned from social media to: 1) Identify and better understand prospects and customers throughout the customer lifecycle, and 2) Deliver targeted, personalized messages and experiences to them across channels. Read More

Thumbnail image for Leveraging Social Identity

"As communications patterns have shifted to a reality where everyone is the spokesperson for your nonprofit, how you and your colleagues use social media can greatly impact your organization's reputation and relationships with the community." Read More

Thumbnail image for How to Empower Staff to be the Voice for your Organization Through Social Media

A lot of great info in this deck by Blake Landau at Intel. Read More

Thumbnail image for How To Make the Business Case for Social Customer Care

Here's an excellent deck by Rawn Shah about social business and the future of work. Read More

Thumbnail image for Enterprise 2.0 and the Future of Work

ICF Interactive has developed the Digital Momentum Checkpoint, a researched, expert assessment of how your digital channels are performing to help you take your digital experience to the next level. We’ll show you where you have opportunities for improvement and give you actionable recommendations, big ideas, and a step-by-step plan to get you there. Read More