Industry Insider

Thumbnail image for The 2018 Internet Trends Report is Out

Tons of interesting data, as always. Read More

Thumbnail image for The 2018 Internet Trends Report is Out

"Everyday I see nonprofits doing social media wrong. Some are even hurting their reputations from repeated mistakes." Read More

Thumbnail image for Are you still committing these social media fails?

SURGE Spring is a free virtual conference for association professionals running on May 2nd-4th, and based on a simple premise: that transformation is a team effort. Read More

Thumbnail image for Six reasons why co-creation makes SURGE a transformative event

"May 25th is quickly approaching and if you have yet to begin the compliance process or are only just beginning, it’s important to make this a top organizational priority. The process can be lengthy and the rules can be difficult to interpret so you should not delay in bringing together experts and launching a thorough look into your data management and processing practices." Read More

Thumbnail image for PSA To Nonprofits: GDPR May Apply to You

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Thumbnail image for 11 Email Marketing Tips from the Pros

"A reviewer discussing their experience with your service, tools or community may educate future users on how they can use your offerings effectively for their organization. By encouraging a culture of sharing among users, you’re helping customers and members build a community, while demonstrating that your service is worth the price." Read More

Thumbnail image for Why You Should Be Using Customer Reviews in Your Social Media Marketing Strategy

The year-end is always rife with trends posts and end-of-year roundups, but here are three that really stood out for me.  These are chock full of smart insights. Read More

Thumbnail image for 3 MUST READ roundups about digital and community strategy

Fundraising organizations know that if they can establish a relationship and loyalty up front, the dollars will come. Even if they don’t, those committed young fans will contribute in all sorts of valuable ways: volunteering to help with the mission-driven work of the organization, recruiting other supporters, amplifying messages and stories online and on social media. Good thing there's a new white paper about all of this as it applies to fundraising! Read More

Thumbnail image for [WHITE PAPER] Steal Like a Fundraiser: Innovations in Cause-Oriented Fundraising for Associations

It's been a wild ride and we're grateful to be part of it. Online community management for the win! Read More

Thumbnail image for We’re in the History of Community Management Resources!

Really awesome one-day event in Chicago on September 14. Join us!! Read More