Open Community

Thumbnail image for What do you think about your community platform?

Across the world, right now, thousands of community managers are about to decide which platform is best for their organization, but there’s no single source of honest community platform reviews, from real community managers, for them to research peer reviews. Why isn’t there a Yelp specifically for community software? Now there is. Read More

Thumbnail image for What do you think about your community platform?

"Any platform that’s free, is out to serve its own bottom line and interests, AND doesn’t offer any metrics for its community feature–let alone let you tie it back to your own CRM–is not the place to invest in building community. As a funnel back to your owned community? Sure, why not. But as the solution to engagement or revenue problems? Just no." Read More

Thumbnail image for Why the Boston Globe Shouldn’t Be Building Community on Facebook

I was privileged to teach a module about Aligning Community Management and Workplace Culture to the new class of Community Engagement Fellows at the American Association for the Advancement of Science (AAAS). Read More

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Community Manager Appreciation Day is today! We have a full lineup of sessions all viewable through the Twitter stream - follow along below and thank a community manager today! Read More

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Join us at the #CMAD hashtag on Twitter for Community Manager Appreciation Day on Monday January 23! Invite your peeps! Read More

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Thumbnail image for Help Us Promote Community Manager Appreciation Day January 23

I've partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials on Online Community Management (EOCM). We designed this course for community managers (full or part-time) and the executives who oversee community management. Read More

Thumbnail image for Everything You Need To Know About Online Community Management

The American Association for the Advancement of Science (AAAS) has launched the application process for the new Community Engagement Fellows Program, which will provide professional development for engagement experts in the scientific community. Applications will be accepted through Sunday, October 16. Read More

Thumbnail image for Scientific community managers: applications for the AAAS Community Engagement Fellows Program are now open

When I conduct an online community audit, to help organizations figure out why their community might not be as active as it could be, I start by explaining my philosophy around online communities. Read More

Thumbnail image for 8 Best Practices for Online Communities

Some important tips for growing online communities Read More