Open Community

Thumbnail image for 10 Reasons to Attend SURGE 2017

SURGE 2017 is an experiment in collaborative innovation. It is a free virtual summit running on November 7th-9th, was inspired by the association community, envisioned in conversations with people throughout the industry, and planned and created through teamwork and cooperation. The summit will consist of twelve pre-recorded sessions, with a highly participatory format so that attendees can engage together in deep learning opportunities. Association professionals from around the globe will assemble for exclusive access to the sessions and discussions, ready to learn, to listen, and to lend their ideas. Learn more here. Read More

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It's been a wild ride and we're grateful to be part of it. Online community management for the win! Read More

Thumbnail image for We’re in the History of Community Management Resources!

Are you going to #18NTC? You may have heard that session voting is open. Here's a quick roundup of some great sessions - please vote for these if you love them as much as I do! Read More

Thumbnail image for Nonprofit Technology Conference Session Hot Picks! #18NTC

Very excited to share this hour-long video interview from #CMAD (Community Manager Appreciation Day) where Maggie McGary, Community Manager at the American Psychological Association and long-time SocialFish blogger and I got to spend some time chatting with my good friend, publisher and awesome Trend Curator Rohit Bhargava. Read More

Thumbnail image for #CMAD 2017, Interview with Rohit Bhargava, Author and Trend Curator

How do organizations track the impact of their online communities? How do they measure expenditures, revenue, and cost savings? How do they link the community to competitive advantage? To get answers to these critical questions, Leader Networks conducted a survey of nearly 300 marketing and community leaders that resulted in The Business Impact of Online Communities Study. Out of the participants, 34% work at Associations. Read on to get the details. Read More

Thumbnail image for STUDY: The Business Impact of Online Communities

For eight years, the Community Roundtable has dug deeply into the strategies, operations and tactics behind the most successful communities in our annual State of Community Management reports. Each year, we reshape and reimagine the survey, and I can say without hyperbole that this will be the best, most informative State of Community Management ever.* Why the asterisk? That's you. We need your help. Read More

Thumbnail image for How Good Is Your Community Management?

Across the world, right now, thousands of community managers are about to decide which platform is best for their organization, but there’s no single source of honest community platform reviews, from real community managers, for them to research peer reviews. Why isn’t there a Yelp specifically for community software? Now there is. Read More

Thumbnail image for What do you think about your community platform?

"Any platform that’s free, is out to serve its own bottom line and interests, AND doesn’t offer any metrics for its community feature–let alone let you tie it back to your own CRM–is not the place to invest in building community. As a funnel back to your owned community? Sure, why not. But as the solution to engagement or revenue problems? Just no." Read More

Thumbnail image for Why the Boston Globe Shouldn’t Be Building Community on Facebook

I was privileged to teach a module about Aligning Community Management and Workplace Culture to the new class of Community Engagement Fellows at the American Association for the Advancement of Science (AAAS). Read More

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Community Manager Appreciation Day is today! We have a full lineup of sessions all viewable through the Twitter stream - follow along below and thank a community manager today! Read More