Search Results For: management

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The Future of Association Management Systems

What’s the future of AMS? This seems to be the question that has haunted association execs for more than 25 years when the initial association management system hit the not-for-profit marketplace. You get a different answer depending on who you speak with, but put on the spot were 5 of the industry’s leading AMS provokers […]

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Social Media Crisis Management for B2B

Murphy’s Law states that anything that can go wrong will go wrong. This remains true in the world of social media. A social media risk strategy should be created and in place well before your company experiences any sort of crisis that may affect its relationships with its industry partners and contracts. That’s because the real-time nature […]

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Community Management Fundamentals

…from the always awesome Community Roundtable. And by the way, this deck is three years old. Amazing that we’re still teaching the same stuff. :/ Do you have advanced community management tips to share? Contact me. Would love to write about your experience here on SocialFish.

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Awesome Community Management Playbook

I love this Community Management Playbook from Yammer. Tons of good advice in here. “Online communities have taken hold among businesses, to connect employees, customers and partners. However, community management as a profession is largely misunderstood and inadequately resourced. We created this book to raise the literacy level among businesses on what community managers actually […]

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Top 5 Twitter Management Tips for Non-Profit Organizations to Increase Followers Organically

Twitter serves as a great marketing tool and has become increasingly useful for all types of businesses who are looking to expand their reach. The social media network isn’t just limited to commercial entities, but is also beneficial to a wide range of not-for-profit organizations who support various causes. It can be a powerful way […]

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2013 State of Community Management Report Stresses Importance of Community Managers

Even though my current role is broader than community management, I’m still a community manager at heart and it’s still my passion. So I was super excited to get a peek at the first report of the Community Roundtable’s 2013 State of Community Management yesterday and even more excited to see that it contains some […]

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Go to the Social Media Risk Management Conference – Dec 13-14, NYC

Feel like a trip to New York City for some holiday shopping?  Why not make it a business trip and attend this important conference on Social Media Risk Management, December 13-14? Look for our SocialFish white paper on social media policies in the resource center and hear legal experts discuss this hot topic. Thousands of companies worldwide are […]

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Who Owns Social Media? Risk Management?

I’ve explored the similarities between building community and risk management before on this blog. First, I penned Community, Social  Media and Risk Perceptions and then Risk Management and Open Community: More Similar than You Think. My basic premise is that both social media and risk management are association-wide activities. While speaking at the Maryland Governor’s Office on Service and Volunteerism and Maryland […]

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Guiding principles for online community management

Found this great slide deck via Web Worker Daily. I particularly like the Dr Seuss references… Check it out.

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Key Findings from the State of Community Management Report 2018

“Communities impact every facet of organizational life, from empowering individual contributors to generating strategic value. We can now back up the theory of communities with proof that communities make learning, influencing, and adapting into core competencies and also provide the means to integrate these competencies into workflows.” Here’s a tiny taster: KEY FINDINGS The research […]

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