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“Online communities have taken hold among businesses, to connect employees, customers and partners. However, community management as a profession is largely misunderstood and inadequately resourced. We created this book to raise the literacy level among businesses on what community managers actually do, and for community managers to have a trusted guide in their daily jobs. This guide addresses at a high level the strategy, design and everyday execution of a successful and healthy community.”

Some news from me about the direction of the SocialFish blog going forward.

Social video is exploding. With a little planning ahead, you can harness its power to share your story.

4 clear benefits to tearing down the member wall enclosing your association’s community.

if you just look at 5 social media articles this month, make ’em these five.

Outside-in organizations first understand the problems and issues that matter the most to their customers and then craft constantly fresh solutions for them.

Video uploaded to Youtube? Check. But wait – there’s more you need to do! Find out what here.

YouTube and Facebook step up their game this time.

You’ll believe it when you see it.

“Even though my current role is broader than community management, I’m still a community manager at heart and it’s still my passion. So I was super excited to get a peek at the first report of the Community Roundtable’s 2013 State of Community Management yesterday and even more excited to see that it contains some great findings that should hopefully help show businesses that community management DOES matter.”