Did you write any social media policies or guidelines in 2011?
They need examples of orgs who have:
Laid out a monitoring and responding policy.
Addressed who’s doing what in regards to social media – specifically, a small to medium sized organization who has multiple people involved in social media and how they have laid out rules surrounding roles and responsibilities.
Figured out a process for how to respond when someone says something negative about your organization – an organization who has a controversial mission area (or one that seems to incite negative comments) would be great to speak with.
Laid out guidelines for how to clearly separate or inter-mix personal and professional social media presences.
Can you help? Please contact Andrea Berry (andrea[at]idealware[dot]org). Thanks!!