NEW! Essentials of Online Community Management On-Demand Course

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social fish

I’ve partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials of Online Community Management (EOCM).  We designed this course for community managers (full or part-time) and the executives who oversee community management.

  • You’re busy, take the course on your own schedule!

  • With five 30 minute lessons, you can complete the course in one week, one month, or cram it all into one day.

  • You don’t have time to wait for a live course to start. EOCM video lessons are on-demand.

  • You don’t need a deep dive into the finer points community management. EOCM is all the important stuff you need to know, with no fluff or BS.

  • Each session comes with a sample document, template or plan that you can adapt for use at your organization.

  • Your tuition includes personal attention from two of the leading voices in social media and online communities (me and Ben, in case you’re wondering :)).

  • Eliminate the learning curve – get the basics you need, then ask us for specific help where needed.

  • Course Curriculum:

    • Setting strategy

    • Going live

    • Sustaining engagement

    • Managing risk

    • ROI & Reporting

  • Fee: $895 $695 introductory price! per person.
  • CAE credit hours: 5

REGISTER TODAY and get your community management mojo on!

Here are some samples for a little taste of what you’ll get in the Essentials of Online Community Management course.



One of 5 sample documents


This program meets the requirements for fulfilling the professional development requirements to earn or maintain the Certified Association Executive credential. Every program that we offer which qualifies for CAE credit will clearly identify the number of CAE credits granted for full participation, and we will maintain records of your participation in accord with CAE policies. For more information about the CAE credential or Approved Provider program, please visit

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for 8 credits toward your CAE application or renewal professional development requirements.

Note: This program is not endorsed, accredited, or affiliated with ASAE or the CAE program. Applicants may use any program that meets eligibility requirements in the specific timeframe towards the exam application or renewal. There are no specific individual courses required as part of the applications – selection of eligible education is up to the applicant based on his/her needs.

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